EAX Web Portal

Aren’t you more than ready to allow your customers, sales reps, suppliers, third party warehouses, & even traveling executives to have access to your Infor ERP XA data via the internet?  With CSC’s EAX (Enterprise Access) you can now provide a secure portal to your enterprise data to greatly enhance your customer’s experience, your sales rep’s efficiency, and your supplier’s ability to provide what you need when you need it.  Imagine all of this without having to purchase additional hardware because EAX runs on one of the most reliable systems on the planet, the IBM i.  And don’t forget that with the iPads, iPhones, Android & Blackberry devices that can quite effectively surf the web, you can now open your enterprise to the mobile world as well.

EAX for Customers

Just imagine your customer service department not having to answer questions about tracking, invoice reprints, open invoices, and much more.   Here’s a snapshot of some of the functionality available to your customers:

• All open and historical orders on one simple page
• Track shipments by clicking on the tracking number and being directed to UPS/Fedex and any other carrier that supports online tracking
• Pricing inquiry that shows Infor ERP XA pricing
• Open accounts receivable inquiry so your customers can track invoices that they haven’t paid yet
• Item availability inquiry
• Order entry capability that tends to work well for dealers/distributors
• Ability to reprint/email order acknowledgements, invoices, & packing lists directly as PDF
• Quote tracking using COM quotes

EAX for Sales Reps

Your sales reps can now have up to the minute sales information before making that visit or call to a customer.  Here are some of the highlights of what your sales reps can have:

• List of their customers with ability to then look at any of their data individually
• See all orders & invoice that have their sales rep number attached to the order & invoice
• Sales analysis inquiry showing COM sales history with drill downs
• Capability to easily email customers groups of invoices, acknowledgements or quotes
• Backlog inquiry showing a snapshot of their open orders now and in the future

EAX for Suppliers

Streamlining the supply chain communication has now become a must in today’s manufacturing & distribution environment.  Your suppliers can now have open communication with you as you provide them with the necessary information they need to provide you with prompt and accurate service:

• View of all of their purchase orders with PO reprint/email capability
• View of PO’s in a weekly format much like a shipping schedule
• Perform PO acceptance transaction linked directly to PO accept transaction in Infor ERP XA
• View planning schedule information directly from your MRP run
• Ability to perform a shipment based on open PO item/releases with ability to receive directly into Infor ERP XA via RP/RI transactions
• Create bar coded shipping documents to make the receiving process smoother
• View remittance information for payments made to them with invoice number search capability
• View of your payables so suppliers can check if their invoices are in your system to be paid
• Corrective action system that allows you to post CARs that your suppliers will have to respond to
• Attachments at PO or line item level
• On hand balance inquiry for vendors that are managing inventory at your location

EAX for Management

While your customers, suppliers and sales reps can access EAX from wherever they are in the world, your own management team can also take advantage of the power and easy-to-use EAX interface either from the office, on the road with their laptop, or via their mobile device.  Here are some applications we’ve rolled out to greatly benefit management users:

• Customer lookup allowing them to lookup orders, invoices, shipments and more for individual customers
• Daily recap of bookings and shipments
• Backlog summary at all open orders in COM with drill down support
• Sales summary of COM historical data with charts
• Sales analysis of COM historical data with drill downs to the details
• Open A/R summary for all receivables
• Payables summary for all payables
• Pricing and availability